John T. from Buckeye, AZ wrote me this note on 6/23
At night, the only side of the house that gets warm is the side with the people in it, and i noticed one night that the ac had been running all day, but it had been only getting like 85F in the house with both systems running. I have a split system so I go outside and I know the compressor and fan should be running but they are not. I reset the breaker, hear a loud hum after doing so, but only momentarily. So I go check the fan. Through the top of the shroud, the fan is generating enough heat to fry an egg. Killed the breaker, pulled the disconnect and then turned the breaker back on so the fan in the house could continue running. Based on the info at thermal-medics.com I guessed that it was the run capacitor. I called Merrit and he had me ohm out the compressor and the fan to be sure and suggested a store in town I could buy the $25 part and change it out myself. After doing so the unit runs like a champ again. Don't call someone before you call him. Your wallet will thank you.
Linda D from PA writes:
"Wow….thanks for the info, it does my heart good to know that there really are people out there that are honest and not out to rip you off!"
Eric wrote me this: " It took them seven trips to my house to perform all of the procedures that you walked me through in a total of ten to fifteen minutes." THATS WHAT IT IS ALL ABOUT WHEN YOU HAVE REAL HELP!!
ANOTHER FROM GOOGLE REVIEWS:
Thermal-medics is a real, honest, no BS business! I recently had the opportunity to meet Merritt and experienced first hand some of the good work he does for others.
You too will immediately be impressed with his skills, knowledge and willingness to help.
It all started when I realized that my home A/C was blowing only warm air. So, not knowing any better I first called one of the valley's more popular "Father & Son's" air conditioning companies and asked them if they could come over to take a look at things. When one of "the son's" arrived, he opened up the panel on the outdoor unit, plugged in his fancy gauges and told me I had "0" refrigerant in the system which indicated a leak somewhere (this was actually the only honesty I got from him).
He went on to tell me that this leak could be anywhere in the system ...perhaps in the outdoor unit, or maybe in the plumbing that goes from the outdoor unit to the attic unit ..."it could be ANYWHERE!" he told me. He also said that in order to find the leak, he would have to charge me $915 and that would only cover a basic leak repair. Extra parts and labor could rack up extra money on top of the $915!! So in other words, he wanted a blank check! (by the way...I paid him $69 to tell me all this).
Thinking that he was totally off his rocker, I began to do my homework and came across Thermal-medics website. I emailed them, explaining my problem and got an answer back from Merritt within an hour! Merritt told me he'd come by the next morning to take a look at things. I wanted to understand the catch...but there was NONE!
Merritt showed up as promised and we both went to take a look at the outdoor A/C unit. He immediately noticed a very obvious problem. There was an oily residue all over the inside of the internal control box. "This would indicate that the leak is most likely somewhere right in this control box" he told me. "The refrigerant contains oil for lubricating the system and when a leak occurs, you usually see an oily residue just like this." I was stunned! I couldn't understand why the other guy didn't catch the same thing since it was right there, plain as day to see...well, at least when you know what you're looking for!
Merritt went out to his truck and came back with a bottle of nitrogen, plugged it in and we immediately found the leak hissing out of a small pipe. This pipe was about 2" away from where the other guy plugged in his gauges!! Merritt couldn't have been here more than 5-6 minutes when he found the leak. He suggested to me how to repair the pipe (I have a little bit of plumbing skills). He also referred me to a reputable colleague of his who could come and fill the system with refrigerant when I was done with the repair.
So in essence, Merritt's simple 5-minute diagnostic saved me from being persuaded into a $6500 brand new unit by 'the other guys'...and if not that, at the very least he saved me $600-$700 on this repair. I tell you, it is getting more and more rare to find someone who is as honest, sincere and trustworthy as is Merritt. He truly wants to help his fellow man from getting bitten by "sharks" in the business. If you have any kind of A/C problem, you NEED TO definitely call Thermal-medics FIRST!
Merritt....I cannot thank you enough for your help! -- John in Gilbert
We were skeptical when a technician told us that a repair to our TXV would cost 1200 dollars to our 2TON
AC/UNIT. Contacted Thermal medics to get an outside opinion -- someone that would not benefit in anyway from any transaction -- whose opinion would be completely unbiased.
Discovered through a phone call with them that the charge for what was discovered and diagnosed should be in the 600 dollar range. Armed with this information I decided to hire out another
company with the intention of letting them find the problem vs. me telling them the history. Come to find out our charge was inadequate and we were able to recharge the system for about a hundred
including labor. So.. .it pays to talk to this guy. He is aware of the pushy sales tactics these companies are using as he admittedly worked in this industry and has seen the worst of the worst.
We certainly have his number on speed dial. Feel free to contact me I can go more indepth but this guy is legit. - David
Seth in Phoenix called about a new air handler his home warranty company was installing. He wanted to know what questions to ask to make sure it was sized right, installed properly and matched his outdoor unit.
Tony M in Ahwatukee, AZ was stumped about his rooftop package unit at his business. Two companies had tried to fix it but failed miserably, I gave him a few tips and an old-school tech trick I learned and had his business back cooling down quickly...
Fourth of July weekend got a call from a Michael A. in Dallas and with 5 minutes of Q and A diagnosed his bad run capacitor - he found an appliance supply house open and got it swapped out for $25 - nice.
After numerous attempts to get a home warranty company to really fix a leaking coil (and their best attempt to weasel out of the claim) I was able to give the Linda and Mike the verbiage and instructions to get the A/C tech to diagnose the unit properly and get the leak fixed once and for all.
These are just a few tales from the many people I encounter and have helped. I feel good knowing I have balanced the scales in this business. Sadly this once proud trade has lost its way and we are all going to help get it back on track...